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The domain including any webpages and posts, thereof is the web-site (“Website”) of House of Kotwara LLP (hereinafter “House of Kotwara”, “we”, “us” or “our”) having its registered office at Kotwara Farm House, Gwal Pahari, Sector 45, Gurgaon, Haryana, 122003, India.

House of Kotwara provides its services to you subject to the following conditions. If you visit or shop at, you accept these conditions. Please read them carefully. In addition, when you use any of our current or future service or visit or purchase from any business affiliated with us, whether or not included in our website, you will be subject to the guidelines and conditions applicable to such service or business.

Contact Information


House of Kotwara Offices,

Kotwara Farm,

Gwal Pahari,


Haryana - 122003,


Phone: +91 9650 444 444


Right to Change

House of Kotwara reserves the sole right to unilaterally update or modify these terms at any time without prior notice. For this reason, we encourage you to review these terms every time you purchase products from us or use our website.

Electronic Communications

When you visit or message or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Intellectual Property Rights

The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by House of Kotwara or its licensors and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. Through Your use of the Website, by no means are any rights impliedly or expressly granted to You in respect of such Content. House of Kotwara, reserves the right to change or modify the Content from time to time at its sole discretion.

The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of House of Kotwara or their vendors/seller or respective third parties. You are not permitted to use the Marks without the prior consent of House of Kotwara, the vendor/seller or the third party that may own the Marks.

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, House of Kotwara owns all intellectual property rights to and into the trademark House of Kotwara, and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from House of Kotwara, or thirty party owner of such Content.

You agree that You are solely responsible to House of Kotwara and to any third party for any breach of Your obligations under these Terms of Use or other Agreements and for the consequences (including any loss or damage which House of Kotwara or its affiliates or its vendors may suffer) for any such breach.

You agree that House of Kotwara may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if House of Kotwara determines that You have violated the terms of these Terms of Use or any other Agreement(s). You also agree that any violation by You of the Agreement(s) will cause irreparable harm to House of Kotwara, for which monetary damages may be inadequate, and You consent to House of Kotwara obtaining any injunctive or equitable relief that House of Kotwara deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies House of Kotwara may have at law or in equity.

You hereby agree to indemnify and keep House of Kotwara harmless against all damages, liabilities, costs, expenses, claims, suits, and proceedings (including reasonable attorney’s fee) that may be suffered by House of Kotwara as a consequence of,

(i) violation of terms of this T&C by You;

(ii) violation of applicable laws;

(iii) any action or inaction resulting in wilful misconduct or negligence on Your part.

Your Consent

By using and / or by providing your information, you consent to the collection and use of the information in accordance with our Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Site Access

House of Kotwara grants you a limited permission to access and make personal use of this site and not to download (other than automatic browser page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering or extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited without express written consent of House of Kotwara. You may not use any proprietary information (including video, images, media, text, page layout, or form) of House of Kotwara and our affiliates without express written consent. You may not use any meta tags or any other hidden text utilizing House of Kotwara name or trademarks without express written consent of House of Kotwara. Any unauthorized use terminates the permission granted by House of Kotwara. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of so long as the link does not portray House of Kotwara, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any House of Kotwara or other proprietary graphic or trademark as part of the link without express written permission. All rights not expressly granted to you in these Terms of Use are reserved and retained by House of Kotwara or its affiliates, suppliers or other rightsholders.

Your Account

For the provision of certain services, you need to create and use a account and you may be required to be logged in to the account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. House of Kotwara reserves the right to refuse service, terminate accounts, remove, or edit content, or cancel orders at their sole discretion.

Comments, Reviews, Feedback, Communications and other content

Any content, comment, reviews, or any other communication, if found illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, will be dealt with by House of Kotwara in accordance with law.

House of Kotwara reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you use your communication to make false claims or reviews about House of Kotwara, it’s products and its brands services or its affiliates, we reserve the right to prosecute you to the full extent of the law.

If you do post content or submit material, unless we indicate otherwise, you grant House of Kotwara and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant House of Kotwara and its affiliates and sub-licensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify House of Kotwara or its affiliated for all claims resulting from content you supply. House of Kotwara has the right but not the obligation to monitor and edit or remove any activity or content. House of Kotwara takes no responsibility and assumes no liability for any content posted by you or any third party.

Product Descriptions

House of Kotwara attempts to be as accurate as possible. However, House of Kotwara does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by House of Kotwara itself is not as described, your sole remedy is to return it in unused condition.

House of Kotwara specializes in hand-crafted products. Pursuant to a purchase of a product in accordance with the terms of this agreement, House of Kotwara, issues a certificate confirming the description of the product. House of Kotwara, expressly disclaims any liability whatsoever on account of any discrepancies in the colour or embroidery from the picture available on the website. Customers may contact us for any assistance on this account.

The fit of our clothing depends on the cut, fabric, and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Alterations services for non-custom order products are sometimes available for those products above ₹ 1,00,000 value. Alterations are not available for products below this value or for products on sale.

If a product is eligible for alterations, you can contact us to discuss the alterations. Alterations will be chargeable, and charges will be shared as per the requirements before your order continues to process. Should you desire alterations to your eligible order product, you must intimate this to us upon placing the order. To do so, email us your alteration requirements to including your Order ID, Product Name and / or SKU to be altered.

Our team will assess if the required alteration is possible and accordingly update your alteration as needed. In some cases, required alterations may not be possible. Our team will inform you in such case.

Alterations will only be done for lengths and body fittings. These will not include any change of design or customization.

Product Properties and Care

All products listed on our website are handcrafted using the finest natural fibres and raw materials. The subtle variations in colour, textures and finish are intrinsic to hand-made products. Our products involve craft-based traditions of hand-spinning, dyeing, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. Any damage due to handling of the product by the client or non-employee of House of Kotwara will not be the responsibility or liability of House of Kotwara.


We offer Free Shipping to all serviceable pin codes within India. If our shipping provider is not able to ship to your desired pin code, we will contact you to rearrange a mutually agreeable solution.

For the estimated delivery time will differ with each order, as our products are custom-made.

Typically, we take around 3-4 business days to dispatch orders within India. These delivery timelines are estimates and are non-binding, subject to change.

Our products are handcrafted and made to order in most cases. Depending on the garments design and style it can take anywhere between 2 weeks to 6 months to create some pieces, and more time may be needed in more complicated cases. Please confirm that the total delivery time suits you before placing an order.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes or other acts of god or unforeseeable events. We will try our best to keep you updated at every step.

Duties and Taxes

The list price is inclusive of all taxes payable in India on the sale of the products. However, for international shipping, in some cases the customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. We are unable to calculate when and how much these customs duty charges will be levied. In the case where additional customs charges are assessed and applicable, you will be responsible for paying these additional fees. House of Kotwara takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds or replacement products in such cases. You further undertake to keep House of Kotwara fully indemnified on account of any default in paying the applicable taxes/custom duty charges which may be levied on House of Kotwara as a result of your default.

Cancellations & Refunds

Orders cancelled within 1 day from the placement of an order, will receive a full refund with the refund amount being processed to the original method of payment within 5-7 working days. Cancellations requested after this period will be considered to be eligible for store credit at, subject to the discretion of House of Kotwara.

A refund is offered only on merchandise sold at maximum retail price. Products bought on discount are considered as final sale and are not eligible for refund or exchange.

In exceptional cases, if a product is unavailable, a refund is issued irrespective of whether product discount was availed.

Please contact us at for further assistance.

Exchanges & Returns

We create and dispatch every product with the hope that you love your purchase. If your order has been affected by extraneous circumstances, please contact us and let us know.

In the unlikely event that a product ordered from is damaged, or if the product delivered is different from what you had ordered in size or style, you may return it to us. We accept returns of the product within 15 days from the date on which your order was delivered.

Prior to shipping the return, please contact our team at, so that we can offer you an exchange on that product in a different colour, size, entirely new style, or you can choose to accept store credit at

Products returned should be unused, unworn and in the same condition as you received it with the original packaging and all accessories or extra items included with that product. The products must retain original tags and should not have been tampered with.

In case of any exchange or return, we reserve our right to review the condition of the product as per the description above and follow our internal quality checking process. In this regard, the customer care team at will update you about your orders status.

Please contact us at for further assistance.

Custom Tailoring and Made to Order

We do not offer exchanges or refunds on custom tailored or made-to-order products, as these orders have been customized as per your request and have been produced after all approvals have been made by you.


We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor or device’s display, we cannot guarantee that your monitor display of any colour will be accurate.

Washing and Maintenance

As our products are handcrafted, we recommend you only have our products dry-cleaned to maintain their quality and integrity.

The client is responsible for maintaining products after delivery, We accept no liability to damages arising from washes, dry-cleaning or other handling of the products.

Disclaimer of Warranties and Limitation of Liability

This site and all the services provided hereunder are provided by House of Kotwara on an as is and as available basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, House of Kotwara disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. House of Kotwara does not warrant that this site, its servers, or e-mail sent from are free of viruses or other harmful components. House of Kotwara will not be liable for any damages of any kind arising from the use of this site or use of the products sold, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

In no event shall House of Kotwara or its employees be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from the use or the inability to use the services or products.


You agree to defend, indemnify, and hold House of Kotwara, its respective officers, directors, employees, shareholders, associated entities, agents, successors or assigns, nor any party involved in the creation, production or transmission of this website harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the site.

Applicable Laws

By visiting, you agree that the laws of India, with courts at New Delhi having exclusive jurisdiction, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and House of Kotwara or its affiliates.

Condition Precedent

Please note that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information, the name, e-mail.

Site Policies, Modification and Severability

Please refer to the other policies on our website. These policies also govern your visit to We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Terms of Use


We take your privacy seriously. Please read our Terms of Use & Privacy Policy, for more information about how we collect, store, and use your data. We will never share your personal information with any third parties. We will only use it for the purposes stated in our Terms of Use & Privacy Policy. We are committed to protecting the security of your data, and we will always strive to make sure that your information is safe and secure. Thank you for trusting us with your information.

Our Policies

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Privacy Statement

House of Kotwara LLP and its subsidiaries and divisions, respect your privacy. This privacy policy outlines the manner in which your data is collected and used by us. You are advised to please read the Privacy Policy carefully. By accessing the services provided by House of Kotwara you agree to the collection and use of your data by House of Kotwara in the manner provided in this Privacy Policy.

If you have any questions or concerns regarding this statement, you can contact us by emailing us at

The policy does not apply to the procedures and practices followed by entities that are not managed, owned, or controlled by House of Kotwara LLP or to the people that are not engaged, employed, or managed by House of Kotwara LLP.

House of Kotwara Offices,
Kotwara Farm,
Gwal Pahari,
Haryana – 122003

Phone: +91 9650 444 444



The domain including any webpages and posts, thereof is the web-site (“Website”) of House of Kotwara LLP (hereinafter “House of Kotwara”, “we”, “us” or “our”) having its registered office at Kotwara Farm House, Gwal Pahari, Sector 45, Gurgaon, Haryana, 122003, India.

House of Kotwara is sensitive to privacy issues on the Internet and therefore considers it important to inform the visitor the way House of Kotwara receives the information from the visitor (hereinafter “you” or “your”) who visits the website. Please read this privacy policy including any amendments or revised versions thereof (“Privacy Policy”) and if you have any questions or concerns please feel free to send us an e-mail at


This Privacy Policy applies exclusively to this website with immediate effect and by visiting our website you agree to be bound by this Privacy Policy.

This Privacy Policy is binding upon you each occasion when you visit the Website including while registering yourself on Website, undertaking any transaction on the Website, accessing blog page on the Website and Transacting with House of Kotwara, etc.

This Privacy Policy does not apply to entities which are not managed, owned of controlled by House of Kotwara or the people who are not engaged, employed of managed by House of Kotwara.

Collection of Information

To browse our Website, you do not have to reveal your personally identifiable information. However, our webservers will collect non-personally identifiable information such as IP address, browser versions, number of visits, time-spent on Website, products viewed, etc.

There may be occasions when our Website would require you to provide personally identifiable information including name, residential or other address, phone or mobile number, e-mail address, gender, bank account or credit card information, etc. For example: when you (a) send House of Kotwara any feedback on any products; (b) seek consultation with House of Kotwara (c) subscribe to our newsletters, blog or receive any updates on special offers that are offered by us; (d) inquire about House of Kotwara’s products; (e) place a purchase order for any merchandise through the Website; (f) create/register an online-account with House of Kotwara or subsequently update any information so provided; (g) conduct online surveys; (h) seek refund of any payment made, etc.

Please note that you are under no compulsion to provide your personal/non-personal information and any information provided by you is with your full consent, own volition, and desire to provide such information.

By accessing the Website or sharing information on the Website, you permit House of Kotwara to use your information including personal or sensitive personal data/information as provided or may be provided to House of Kotwara and stored by House of Kotwara in electronic medium in connection with your visiting the Website or ordering products made available on the Website or availing any services from House of Kotwara, etc. Thus, in connection with the use of Website by you, House of Kotwara is entitled to collect, store, analyse and even share your personal or sensitive personal data/information with its consultants, advisors or any third party to comply with the requirements of any applicable law or for any other lawful purposes.

For avoidance of doubt, House of Kotwara is under no obligation to verify the source of your personal information or sensitive personal data/information and shall not be responsible for authenticity of the information provided by you. You may choose to withdraw this consent (unsubscribe) by writing an e-mail to the House of Kotwara. However, rendering of any assistance by House of Kotwara is contingent upon your continued consent to House of Kotwara’s usage of your personal information or sensitive personal data/information as aforesaid.

You agree to indemnify House of Kotwara, its representatives and employees against any potential breach of data.

Use of Information

The information so collected enables House of Kotwara to keep record of the number of visits, average time spent on the Website, various webpages/ products viewed, etc. In order to improve the content of the Website and its functionality, analyse online data generated on Website to give personalized shopping experience to the visitor, improve order processing and delivery/shipping logistics, etc. and thus give the visitor an overall enriching experience on every visit.

Occasionally House of Kotwara may also share with its associates, subsidiaries or reputable/trusted third parties some of the personally identifiable information to render various services to you. For example: (i) House of Kotwara will have to share your mailing address or phone/mobile number with courier company to deliver goods ordered on the Website or any brochure/catalogues ; ii) House of Kotwara may share the data with the suppliers to deliver the goods/merchandise ordered on the Website; (iii) House of Kotwara may share the data generated on Website with software developers for improving the content and features of the Website or for targeted advertisement; (iv) if you register online on Website, House of Kotwara may share your data with other reputable partners/trusted third parties who may provide you with products or services or any offers which you may find interesting.

Without prejudice to aforesaid, House of Kotwara also reserves its right to disclose information in order to comply with order from any governmental, judicial, or quasi-judicial authorities or pursuant to requirement of law, or when House of Kotwara is legally advised or in order to protect House of Kotwara’s rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

House of Kotwara is the sole owner of the information collected through the Website. In the event we sell or transfer all or a portion of our business or assets or due to change in control or opt for a scheme of amalgamation or arrangement, consumer information may be one of the business assets that are transferred as part of the transaction. Should such a transaction occur then other business entity (or the new combined entity) will be bound to follow this privacy policy or similar policy with respect to your personal information.

Cookies and Other Codes

A cookie is a tiny element of data that Website can send to your web browser, which may then be stored on hard drive of your mobile/computer.

Cookie enables us to recognize you when you visit the Website or certain pages on the Website.

House of Kotwara uses cookies to facilitate the online shopping process by showing you merchandise based on your preferences and provide you with a more personalized shopping experience. Cookies are also used to provide dynamic services to regular customers in an efficient and smart way.

Your browser can be set to not accept cookies from our Website, but this would restrict your use of the Website to a certain extent. House of Kotwara assures you that cookies placed by Website in your browser do not contain any personal or private details and are free from viruses.

Aside above, House of Kotwara may, from time to time, use any other software technology such as Google Analytics for aforesaid purposes.

You agree to indemnify House of Kotwara, its representatives and employees against any potential breach of data.


House of Kotwara is committed to protecting the information received from you. Reasonable technical and management practices have been put in place to protect the confidentiality, security and integrity of information received from visitor on our Website and stored on our system. While we implement the above security measures on this Website, you should be aware that 100% security is not always possible and therefore should be careful while using a shared computer network of computer resource. You are requested to log out from the Website when finished using a shared computer. It is also recommended that users take care of other general security measures on their devices such as usage of adequate security biometric and/or pin and password locks restricting access to unwanted unrestricted usage by others.

The website redirects you to a payment gateway for making payments. The payment gateway site encrypts your personal information using Secure Socket Layer technology to provide for the secure transmission of information. For avoidance of doubt, it is clarified that House of Kotwara does not have any access to the data keyed on payment gateway sites.

If you are a registered user with our website, we suggest that you do not share your login-id or password with any person. We strongly recommend that you change your login password frequently.

While accessing Website if you observe any suspicious activity on the computer resource, you are requested to change your password immediately.

Please note that House of Kotwara will never send you request e-mail or call you for sharing your password. If you receive any such e-mail or call requesting password, please inform our representatives immediately by sending us an e-mail at

Our website may provide links to other websites owned/controlled by third parties. While House of Kotwara tries to link only to websites that share our high standards and respect for privacy, House of Kotwara has no control over these websites and our Privacy Policy does not apply to these third-party websites. It is clarified that House of Kotwara is not responsible for the content or privacy policies employed by such third-party sites and accordingly requests you to use discretion while visiting such links.

Any visitor who has received an invitation to join or register on the Website may choose not to receive such invitations in future by following the instructions in the e-mail invitation. If you are already a registered member/visitor, you may choose not to receive such invitations by changing your preferences by clicking the “unsubscribe” button/link included in our communications or by sending an email to, House of Kotwara will take commercially reasonable steps to implement opt-out requests promptly, but you may still receive communications from us for up to 30 business days as we process your request.

Privacy of Minors and Parental Controls

We do not solicit any personal information from minors. If you have not completed 18 years of age, you are not authorized to use the Website.

Use of our Website is available only to persons who are competent to contract under the Indian Contract Act, 1872.

Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permissions or from accessing material that is harmful to minors.


In case of a conflict in any terms of Privacy Policy, the decision of House of Kotwara shall be final and concluding, and you irrevocably withdraw your right to make any claim or demur on this ground.

Please also read the Terms of Use as set out on the Website. By accessing the Website it shall be deemed that you have read the Terms of Use and this Privacy Policy and the same are acceptable and binding upon you.

Privacy Policy


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